Cancellation Policy

Please call us at (813) 533-7000 to cancel or reschedule - we do NOT receive replies to system-generated texts. All cancellation or reschedule requests must be made by telephone. Any requests made via email or web-based submission will not be processed.

• We understand that things come up - that is why we allow everyone to cancel or reschedule without penalty, up until 24 hours prior to your scheduled appointment time. A fee of $50 per person, per service will be assessed for cancellations within 24 hours of the scheduled appointment time & date. Cancellations within 2 hours of the scheduled time, and no-call no-shows may be subject to full price of services.

• Our cancellation policy exists to protect & support our staff, to keep everyone's schedule accurate, and to enable us to help every client in need of services. When an appointment cancels last-minute, your therapist cannot refill that slot. The time slot was reserved just for you - it means lost income, wasted preparation, and time we cannot get back. Because we ♥ our therapists and staff, the cancellation fee is in place to compensate them for their lost time and resources.

• Late Arrivals & Last-Minute Reschedules:  We cannot accommodate last-minute reschedules, or extend service time for late arrivals. All late arrivals will still end at the original designated time. If you will be more than 10-15 minutes late, we recommend paying the cancellation fee and rescheduling your appointment, so that you may experience the full benefits of your services (minus the stress of rushing to arrive). Please contact us as soon as you become aware of an issue, so that we may look into possible solutions that will work for you. A last-minute reschedule is still considered a cancellation!

• We recommend planning your route in advance to account for traffic and weather. Please be aware of higher traffic times (such as rush hour, school release times, or specials events such as concerts / sports activities) that might impact your commute time. Important: when prompting your GPS for directions, be sure to enter 11782 N. Dale Mabry Hwy. Tampa FL 33618 - do not simply type in "Essentials" - this will ensure you come to the correct address. 

• Our cancellation policy is explained briefly to each client upon booking, and must be applied to everyone equally and equitably. We appreciate your understanding and are happy to answer any questions you may have.